Developer's Guide

Index
IN-2
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
ClassOfDevice values 6-33
CLEAR_CALL_CONF message 5-109
CLEAR_CALL_REQ message 5-109
CLEAR_CONNECTION_CONF message 5-110
CLEAR_CONNECTION_REQ message 5-110
CLIENT_EVENT_REPORT_CONF message 5-69
CLIENT_EVENT_REPORT_REQ message 5-68
CLIENT_SESSION_CLOSED_EVENT message 5-48
CLIENT_SESSION_OPENED_EVENT message 5-47
Client Control service 5-98
Client Events service 5-1
Client Monitor service 5-46
CLOSE_CONF message 4-13
CLOSE_REQ message 4-13
CONFERENCE_CALL_CONF message 5-113
CONFERENCE_CALL_REQ message 5-111
configuration
CTI bridge
1-5
duplex 1-4
simplex 1-4
ConnectionDeviceIDType values 6-25
connection management 4-1
Connection Monitor service 5-98
CONSULTATION_CALL_CONF message 5-116
CONSULTATION_CALL_REQ message 5-114
ConsultType values 6-35
ControlFailureCode values 6-26
CTI bridge configuration 1-5
CTI client history 3-15
CTILink.h 2-2
CTIService masks 4-2, 6-37
D
data elements
aligning
2-3
data type
MHDR
3-11
NAMEDARRAY 3-13
NAMEDVAR 3-12
data types 3-11
DEFLECT_CALL_CONF message 5-117
DEFLECT_CALL_REQ message 5-117
DestinationCountry values 6-37
device IDs 3-15
DeviceIDType values 6-23
Disposition Code values 6-38
duplex configuration 1-4
E
EMERGENCY_CALL_CONF message 5-55, 5-143
EMERGENCY_CALL_EVENT message 5-54, 5-56, 5-145
EMERGENCY_CALL_REQ message 5-142
END_CALL_EVENT message 5-5
EventCause values 6-20
event cause values 3-16
F
FacilityType values 6-35
FAILURE_CONF message 3-17
failure indication messages 3-17
floating field format 3-14
ForwardType values 6-32
H
HEARTBEAT_CONF message 4-11
HEARTBEAT_REQ Message 4-11
heartbeat messages 2-1
HOLD_CALL_CONF message 5-118
HOLD_CALL_REQ message 5-118
I
invoke IDs 2-1, 3-15