Developer's Guide

IN-1
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
INDEX
A
AGENT_DESK_SETTINGS_CONF message 5-96
AGENT_DESK_SETTINGS_REQ message 5-96
AGENT_GREETING_CONTROL_CONF message 5-147
AGENT_GREETING_CONTROL_REQ message 5-146
AGENT_PRE_CALL_ABORT_EVENT message 5-37
AGENT_PRE_CALL_EVENT message 5-35
AGENT_STATE_EVENT message 5-27
AGENT_TEAM_CONFIG_EVENT message 5-56
Agent Service Request masks 6-40
agent state masks 4-7
agent state values 6-17
AgentWorkMode values 6-36
All Events service 5-40
AllocationState values 6-31
ALTERNATE_CALL_CONF message 5-108
ALTERNATE_CALL_REQ message 5-107
ANSWER_CALL_CONF message 5-109
ANSWER_CALL_REQ message 5-108
AnswerDetectMode values 6-36
AnsweringMachine values 6-35
APPPATHID field format 3-13
B
BAD_CALL_CONF message 5-146, 5-147
BAD_CALL_REQ message 5-145
BEGIN_CALL_EVENT message 5-3
C
CALL_AGENT_GREETING_EVENT message 5-6
CALL_CLEARED_EVENT message 5-16
CALL_CONFERENCED_EVENT message 5-20
CALL_CONNECTION_CLEARED_EVENT
message
5-17
CALL_DATA_UPDATE_EVENT message 5-7
CALL_DELIVERED_EVENT message 5-9, 5-41
CALL_DEQUEUED_EVENT message 5-32
CALL_DIVERTED_EVENT message 5-24
CALL_ESTABLISHED_EVENT message 5-12
CALL_FAILED_EVENT message 5-19
CALL_HELD_EVENT message 5-14
CALL_ORIGINATED_EVENT message 5-18
CALL_QUEUED_EVENT message 5-31
CALL_REACHED_NETWORK_EVENT message 5-29
CALL_RETRIEVED_EVENT message 5-15
CALL_SERVICE_INITIATED_EVENT message 5-25
CALL_TRANSFERRED_EVENT message 5-22
CALL_TRANSLATION_ROUTE_EVENT message 5-41
Call Data Update service 5-60
call event data 3-15
call event message masks 4-5
call identification 3-16
CallMannerType values 6-34
CallOption values 6-34
CallPlacementType values 6-33
call processing 1-2
conference call 1-4
post route 1-3
transfer call 1-3
translation route 1-2
CallType values 6-24
CHANGE_MONITOR_MASK_CONF message 5-46
CHANGE_MONITOR_MASK_REQ message 5-45