Developer's Guide

A-9
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Appendix A Changes and Additions
Protocol Version 5
• Added new AM_NONE, AM_NONE_NO_MODEM and AM_CONNECT_NO_MODEM
AnsweringMachine values to the AnsweringMachine Values table (Table 6-26).
• ANSWER_CALL_REQ message revised for peripherals that do not provide alerting call
identification.
• Added fields for single step conference to the CONFERENCE_CALL_REQ message:
– CallPlacementType
– CallMannerType
– AlertRings
– CallOption
– FacilityType
– Priority
– PostRoute
– DialedNumber
– UserToUserInfo
– CallVariable1 – CallVariable10
– CallWrapupData
– FacilityCode
– AuthorizationCode
– AccountCode
• Replaced the AgentInstrument field in the MAKE_PREDICTIVE_CALL_REQ message with the
OriginatingDevice field.
• Added the following new fields to the MAKE_PREDICTIVE_CALL_REQ message:
– AnswerDetectMode
– AnswerDetectTime
– AnswerDetectControl1
– AnswerDetectControl2
– DestinationCountry
– OriginatingLineID
• PeripheralOnline field added to the OPEN_CONF message.
• ClientPort field added to the CLIENT_SESSION_OPENED_EVENT and
CLIENT_SESSION_CLOSED_EVENT messages.
• Optional AgentInstrument field added to the CLEAR_CONNECTION_REQ message.
• AnsweringMachine field added to the CONFERENCE_CALL_REQ and TRANSFER_CALL_REQ
messages.
• Optional AgentInstrument field added to the CONSULTATION_CALL_REQ message.
• Added the symbolic constant NULL_CALL_ID to the Special Values table (Table 6-3).
• New peripheral types PT_SIEMENS_9005 and PT_ALCATEL added to the PeripheralType Values
table (Table 6-7).