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A-8

CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise

Release 8.5(1)

Appendix A Changes and Additions

Protocol Version 5

–

CallControlSupported

–

OtherFeaturesSupported

• New PGStatus code values PGS_CTI_SERVER_OFFLINE and PGS_LIMITED_FUNCTION

added to the PGStatusCode table (Table 6-6).

• Added HandledCallsAfterCallTimeSession and HandledCallsAfterCallTimeToday fields to the

QUERY_AGENT_STATISTICS_CONF message.

• Added HandledCallsAfterCallTimeToHalf and HandledCallsAfterCallTimeToday fields to the

QUERY_SKILL_GROUP_STATISTICS_CONF message.

• New Transfer/Conference Setup Mask values CONF_SETUP_SINGLE_ACD_CALL,

TRANS_SETUP_SINGLE_ACD_CALL, and TRANS_SETUP_ANY_SINGLE_CALL added to

the QUERY_DEVICE_INFO_CONF message.

• New SystemEventIDs SYS_INSTRUMENT_OUT_OF_SERVICE and

SYS_INSTRUMENT_BACK_IN_SERVICE added to the SystemEventID Values table (Table 6-2).

• Added REGISTER_VARIABLES_REQ and REGISTER_VARIABLES_CONF messages.

• Added MonitorID field to AGENT_PRECALL_EVENT and

AGENT_PRECALL_ABORT_EVENT messages.

• PeripheralID field added to the USER_MESSAGE_REQ message.

• Updated StatusCodes table (Table 6-1).

• New LineTypes LINETYPE_OUTBOUND and LINETYPE_DID added to the LineTypes table

(Table 6-14).

• Added ServiceNumber, ServiceID, SkillGroupNumber, SkillGroupID, and SkillGroupPriority fields

to AGENT_PRECALL_EVENT message.

• Added note for CALL_ESTABLISHED_EVENT for Spectrum ACDs.

• Added /CCT (Call Control Table) optional field to the MAKE_CALL_REQ and

MAKE_PREDICTIVE_CALL_REQ messages.

Protocol Version 5

The following is a list of additions and changes made to the CTI Server in Protocol Version 5 (ICM

Version 4.0).

• Added Peripheral Monitor service and related messages.

• Added a new MonitorID field to all Call and Agent Event messages.

• Added Client Monitor service and related messages.

• Added CallingDeviceType and CallingDeviceID fields to the

CALL_SERVICE_INITIATED_EVENT message.

• Increased the maximum number of skill groups from 10 to 20.

• Added AlertRings, CallOption, AuthorizationCode, and AccountCode fields to the

CONSULTATION_CALL_REQ, MAKE_CALL_REQ, and TRANSFER_CALL_REQ messages.

• Readded MAKE_PREDICTIVE_CALL_REQ and MAKE_PREDICTIVE_CALL_CONF

messages.

• Added new SYS_PERIPHERAL_GATEWAY_OFFLINE System Event ID to the SystemEventID

Values table (Table 6-2).