Developer's Guide

A-7
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Appendix A Changes and Additions
Protocol Version 6
• System Events Service renamed to Miscellaneous Services.
• NamedVariable and NamedArray optional fields added to the following messages:
– BEGIN_CALL_EVENT
– CALL_DATA_UPDATE_EVENT
– CALL_TRANSLATION_ROUTE_EVENT
– SET_CALL_DATA_REQ
– CONFERENCE_CALL_REQ
– CONSULTATION_CALL_REQ
– MAKE_CALL_REQ
– MAKE_PREDICTIVE_CALL_REQ
– TRANSFER_CALL_REQ
– SNAPSHOT_CALL_CONF
• EventReasonCode field added to the AGENT_STATE_EVENT message.
• AGENT_PRE_CALL_EVENT and AGENT_PRE_CALL_ABORT_EVENT messages added .
• New messages added to Miscellaneous Services:
– USER_MESSAGE_REQ/CONF
– USER_MESSAGE_EVENT
– SUPERVISOR_ASSIST_REQ/CONF
– EMERGENCY_CALL_REQ/CONF
– QUERY_AGENT_STATISTICS_REQ/CONF
– QUERY_SKILL_GROUP_STATISTICS_REQ/CONF
• AgentExtension and AgentID fields added tothe QUERY_AGENT_STATE_REQ message.
• New values SYS_CTI_SERVER_OFFLINE, SYS_CTI_SERVER_ONLINE, and
SYS_HALF_HOUR_CHANGE added to SystemEventID Values table (Table 6-2).
• Maximum length of all instances of the AgentInstrument field increased from 12 to 64 bytes.
• SystemCapabilities field removed from the OPEN_CONF and SYSTEM_EVENT messages.
• NumNamedVariables and NumNamedArrays fixed fields added to all messages that contain the
NamedVariable and NamedArray floating fields.
• Supervisor Service removed.
• Queue information added to the QUERY_SKILL_GROUP_STATISTICS_CONF message.
• AgentInstrument field added to QUERY_AGENT_STATE_CONF message.
• Added the following fields to the QUERY_DEVICE_INFO_CONF message:
– MaxActiveCalls
– MaxHeldCalls
– MaxDevicesInConference
– MakeCallSetup
– TransferConferenceSetup
– CallEventsSupported