Developer's Guide

A-6
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Appendix A Changes and Additions
Protocol Version 7
• Add new BargeIn, Intercept, Monitor, Whisper, and Emergency call metrics to the
QUERY_AGENT_STATISTICS_CONF and QUERY_SKILL_GROUP_STATISTICS_CONF
messages.
• Added Supervisor services. See “Supervisor Service” in Chapter 5, “Application Level Interfaces.”
• Added the following new messages:
– SET_DEVICE_ATTRIBUTES_REQ / CONF
– SUPERVISOR_ASSIST_REQ/CONF
– EMERGENCY_CALL_REQ/CONF
– SUPERVISE_CALL_REQ/CONF
– AGENT_TEAM_CONFIG_REQ/CONF/EVENT
– SET_APP_DATA_REQ/CONF
– AGENT_DESK_SETTINGS_REQ/CONF
– LIST_AGENT_TEAM_REQ/CONF
– MONITOR_AGENT_TEAM_START_REQ/CONF
– MONITOR_AGENT_TEAM_STOP_REQ/CONF
– BAD_CALL_REQ/CONF
– SET_DEVICE_ATTRIBUTES_REQ/CONF
– REGISTER_SERVICE_REQ/CONF
– UNREGISTER_SERVICE_REQ/CONF
– START_RECORDING_REQ/CONF
– STOP_RECORDING_REQ/CONF
• Added the CustomerPhoneNumber, and CustomerAccountNumber fields. Developers may receive
these fields in the CALL_DATA_UPDATE_EVENT messages.
Protocol Version 7
The following is a list of additions and changes made to the CTI Server in Protocol Version 7 (ICM
Version 4.5).
• Added the RTP_STARTED_EVENT and RTP_STOPPED_EVENT messages
• Added skill group parameters to the CALL_DELIVERED_EVENT message.
• Added LineHandle and LineType parameters to the CALL_REACHED_NETWORK_EVENT
message.
Protocol Version 6
The following is a list of additions and changes made to the CTI Server in Protocol Version 6 (ICM
Version 4.1).
• Added the NAMEDVAR and NAMEDARRAY data types.
• Added ICRCentralControllerTime and SystemCapabilities fields to the OPEN_CONF and
SYSTEM_EVENT messages.