Developer's Guide
A-3
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Appendix A Changes and Additions
Protocol Versions 10-13
• Added CTI_SERVICE_ACD_LINE_ONLY and CTI_SERVICE_IGNORE_CONF to Table 6-30.
• Added the ClientAddressIPV6 field to the following events:
–
RTP_STARTED_EVENT
–
RTP_STOPPED_EVENT
–
CLIENT_SESSION_OPENED_EVENT
–
CLIENT_SESSION_CLOSED_EVENT
–
EMERGENCY_CALL_EVENT
–
START_RECORDING_REQ
–
START_RECORDING_CONF
–
STOP_RECORDING_REQ
–
STOP_RECORDING_CONF
• Added the SendingAddressIPV6 field to RTP_STARTED_EVENT and RTP_STOPPED_EVENT.
• Added the COCConnectionCallID, COCCallConnectionDeviceIDType, and
COCCallConnectionDeviceID fields to CALL_SERVICE_INITIATED_EVENT and
SNAPSHOT_CALL_CONF.
• Added device types DEVT_CTI_PORT_SCCP, and DEVT_CTI_PORT_SIP to Table 6-19.
Protocol Versions 10-13
The following is a list of additions and changes made to the CTI Server in Protocol Versions 10-13 (ICM
Version 7.0(x).
• Added New Types to Existing Tables, New fields to existing Messages, New fields added to existing
messages
• Added following fields to AGENT_STATE_EVENT: Duration (optional), NextAgentState,
FltSkillGroupNumber, FltSkillGroupID, FltSkillGroupPriority, FltSkillGroupState
• Changed Version Number in OPEN_REQ to 13 from 6.
• Added DeviceIDType to SNAPSHOT_CALL_REQ to allow for Queues and Agent extensions with
the same number.
• Added ForcedFlag and AgentServiceReq to SET_AGENT_STATE_REQ
• Added CTI_AGENT_STATE_CONTROL_ONLY, CTI_DEVICE_STATE_CONTROL,
CTI_ROUTING, CTI_SERVICE_MINIMIZE_EVENTS, CTI_SERVICE_CONFIG_EVENTS,
CTI_SERVICE_UPDATE_EVENTS, and
CTI_SERVICE_IGNORE_DUPLICATE_AGENT_EVENTS in the CTI Service Masks table.
• Corrected CALL_QUEUED_EVENT scenarios to reflect a QueueDeviceIDType of DEVID_NONE
and remove the QueueDeviceID floating field.
• Added DEVID_QUEUE to the device ID type table.
• Removed CallsInQueue from the QUERY_AGENT_STATISTICS_CONF message.
• In CALL_DELIVERED_EVENT, changed AlertingDevice to required.
• Removed Duplicate tag SKILL_GROUP_PRIORITY_TAG.
• Added DEVICE_TYPE_TAG to the tag value table.