Developer's Guide

A-2
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Appendix A Changes and Additions
Protocol Version 14
– NUM_PERIPHERALS_TAG(228)
– COC_CONNECTION_CALL_ID_TAG(229)
– COC_CALL_CONNECTION_DEVICE_ID_TYPE_TAG(230)
– COC_CALL_CONNECTION_DEVICE_ID_TYPE_TAG(231)
– CALL_ORIGINATED_FROM_TAG(232)
– SET_APPDATA_CALLID_TAG(233)
– CLIENT_SHARE_KEY_TAG(234)
• Added SkillGroupNumber field to MAKE_CALL_REQ.
• Added RouterCallKeyDay, RouterCallKeyCallID, and RouterCallKeySequenceNumber fields to
SET_CALL_DATA.
• Added floating CallType field and floating PreCallInvokeID field to SET_APP_DATA.
• Added CallReferenceIDfield (for solution call trace) to BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT, and SNAPSHOT_CALL_CONF.
• Added optional parms RequestingDeviceID and RequestingDeviceIDType to
CLEAR_CONNECTION_REQ.
• Added DEVID_NON_ACD_DEVICE_IDENTIFIER and
DEVID_SHARED_DEVICE_IDENTIFIER to Table 6-11.
• Added non ACD line types LINETYPE_NON_ACD_IN and LINETYPE_NON_ACD_OUT to
Table 6-14.
• Added calltype CALLTYPE_NON_ACD (27) toTable 6-12.
• Added the NumPeripherals, FltPeripheralID, and MultilineAgentControl fields to OPEN_CONF.
• Added the following status codes to Table 6-1:
– E_CTI_INVALID_CONFIG_MSG_MASK
– E_CTI_AUTO_CONFIG_RESET
– E_CTI_INVALID_MONITOR_STATUS
– E_CTI_INVALID_REQUEST_ID_TYPE
• Added the following ControlFailureCode values to Table 6-15:
– CF_INVALID_TRUNK_ID_SPECIFIED
– CF_SPECIFIED_EXTENSION_ALREADY_IN_USE
– CF_ARBITRARY_CONF_OR_XFER_NOT_SUPPORTED
– CF_NETWORK_TRANSFER_OR_CONSULT
– CF_NETWORK_TRANSFER_OR_CONSULT_FAILED
– CF_DEVICE_RESTRICTED
– CF_LINE_RESTRICTED
– CF_AGENT_ACCOUNT_LOCKED_OUT
– CF_ARBITRARY_CONF_OR_XFER_NOT_SUPPORTED
– CF_MAXIMUM_LINE_LIMIT_EXCEEDED
– CF_SHARED_LINES_NOT_SUPPORTED
– CF_EXTENSION_NOT_UNIQUE