Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
APPENDIX
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Changes and Additions
This appendix details the changes and additions made to various protocol versions of the CTI Server.
Protocol Version 15
The following is a list of additions and changes made to the CTI Server in Protocol Version 15 (Unified
CCE Version 8.5(x)).
• Added three message types to Table 3-1: 248, 249, 250.
• Added CALL_AGENT_GREETING_MASK to Table 4-3.
• Added CALL_AGENT_GREETING_EVENT in Table 5-4.
• Added AGENT_GREETING_CONTROL_REQ in Table 5-138.
• Added AGENT_GREETING_CONTROL_CONF in Table 5-139.
• Added CF_AGENT_GREETING_CONTROL_OPERATION_FAILURE Extended Control Failure
Code to Table 6-16.
Protocol Version 14
The following is a list of additions and changes made to the CTI Server in Protocol Version 14 (Unified
CCE Version 8.0(x)).
• Changed the VersionNumber field in OPEN_REQ to 14 from 13.
• Added new floating field tags to Table 6-4:
– REQUESTING_DEVICE_ID_TAG (219)
– REQUESTING_DEVICE_ID_TYPE_TAG (220)
– PRE_CALL_INVOKE_ID_TAG (221)
– ENTERPRISE_QUEUE_TIME (222)
– CALL_REFERENCE_ID_TAG (223)
– MULTI_LINE_AGENT_CONTROL_TAG (224)
– NETWORK_CONTROLLED_TAG (225)
– CLIENT_ADDRESS_IPV6_TAG (226)
– SENDING_ADDRESS_IPV6(TAB(227)