Developer's Guide

6-40
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
Agent Service Request Masks
Agent Service Request Masks
Table 6-32 shows the Agent Service Request masks.
Silent Monitor Status Values
Table 6-33 shows the Silent Monitor Status Values.
51 Task Ended During Application Init
52 Called Party Disconnected
Table 6-31 Disposition Code Values (continued)
Ta b l e 6 - 3 2 A g e n t S e r v ice Request Masks
DestinationCountry Description Value
OUTBOUND_SUPPORT The agent login can support outbound
feature.
0x1
Ta b l e 6 - 3 3 S i l e n t M o n i tor Status Values
DestinationCountry Description Value
SILENT_MONITOR_ NONE Normal call (non-silent monitor call) 0
SILENT_MONITOR_
INITIATOR
Initiator of silent monitor call 1
SILENT_MONITOR_ TARGET Monitor target of silent monitor call 2