Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
Disposition Code Values
Disposition Code Values
Table 6-31 shows the Disposition Code values.
CTI_SERVICE_ALL_
TAS K_EVENTS
Client receives all task events. 0x00000800
CTI_SERVICE_ TASK_MONITOR Client receives monitored task events. 0x00001000
CTI_AGENT_STATE_CONTROL_O
NLY
Client can change agent state only. Call
control is not allowed. If a client requests
for CTI_SERVICE_ CLIENT_CONTROL,
the server may grant this flag to indicate
that only agent state change is allowed.
0x00002000
Unused 0x00004000
CTI_DEVICE_STATE_CONTROL The client/server wishes to register and get
resource state change requests
0x00008000
CTI_SERVICE_ UPDATE_EVENTS Requests that this client receive update
notification events. (No data)
0x00080000
CTI_SERVICE_ IGNORE_
DUPLICATE_ AGENT_EVENTS
Request to suppress duplicate agent state
events.
0x00100000
CTI_SERVICE_ IGNORE_CONF Do not send confirmations for third party
requests.
0x00200000
CTI_SERVICE_ACD_ LINE_ONLY Request that events for non-ACD lines not
be sent. (Unified CCE only)
0x00400000
Table 6-30 CTI Service Masks (continued)
MaskName Description Value
Table 6-31 Disposition Code Values
Disposition Code Meaning
1 Abandoned in Network
2 Abandoned in Local Queue
3 Abandoned Ring
4 Abandoned Delay
5 Abandoned Interflow
6 Abandoned Agent Terminal
7Short
8Busy
9 Forced Busy
10 Disconnect/drop no answer
11 Disconnect/drop busy
12 Disconnect/drop reorder
13 Disconnect/drop handled primary route