Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
DestinationCountry Values
DestinationCountry Values
Table 6-29 shows the DestinationCountry values.
CTI Service Masks
Table 6-30 shows the CTIService masks.
Table 6-29 DestinationCountry Values
DestinationCountry Description Value
DEST_UNSPECIFIED Unspecified or unknown, use default
behavior.
0
DEST_US_AND_ CANADA Call destination is in the United States or
Canada.
1
Table 6-30 CTI Service Masks
MaskName Description Value
CTI_SERVICE_ DEBUG Causes all messages exchanged during the
current session to be captured to a file for
later analysis.
0x80000000
CTI_SERVICE_ CLIENT_ EVENTS Client receives call and agent state change
events associated with a specific ACD
phone.
0x00000001
CTI_SERVICE_CALL_
DATA_UPDATE
Client may modify call context data. 0x00000002
CTI_SERVICE_
CLIENT_CONTROL
Client may control calls and agent states
associated with a specific ACD phone.
0x00000004
CTI_SERVICE_ CONNECTION_
MONITOR
Establishment and termination of this
session cause corresponding Unified CCE
Alarm events to be generated.
0x00000008
CTI_SERVICE_ALL_ EVENTS Client receives all call and agent state
change events (associated with any ACD
phone).
0x00000010
CTI_SERVICE_ PERIPHERAL_
MONITOR
Client may dynamically add and remove
devices and/or calls that it wishes to receive
call and agent state events for.
0x00000020
CTI_SERVICE_
CLIENT_MONITOR
Client receives notification when all other
CTI client sessions are opened and closed,
and may monitor the activity of other CTI
client sessions.
0x00000040
CTI_SERVICE_ SUPERVISOR Client may request supervisor services. 0x00000080
CTI_SERVICE_ SERVER Client identify itself as server application. 0x00000100
CTI_SERVICE_
AGENT_REPORTING
Client may reporting/routing ARM(Agent
Reporting And Management) messages.
0x00000400