Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
AnswerDetectMode Values
AnswerDetectMode Values
Table 6-27 shows the AnswerDetectMode values.
AgentWorkMode Values
Table 6-28 shows the AgentWorkMode values.
Table 6-27 AnswerDetectMode Values
AnswerDetectMode Description Value
ADM_UNSPECIFIED Use default behavior. 0
ADM_VOICE_ THRESHOLD Report call answered by an answering machine
when initial voice duration exceeds time threshold.
1
ADM_VOICE_END Report call answered by an answering machine
when initial voice segment ends.
2
ADM_VOICE_END_ DELAY Report call answered by an answering machine
after a fixed delay following the end of the initial
voice segment.
3
ADM_VOICE_AND_ BEEP Report call answered by an answering machine
after a beep tone following the end of the initial
voice segment (excluding beep tone without any
preceding voice).
4
ADM_BEEP Report call answered by an answering machine
after a beep tone following the end of the initial
voice segment (including beep tone without any
preceding voice).
5
Table 6-28 AgentWorkMode Values
AgentWorkMode Description Value
AWM_UNSPECIFIED Use default behavior. 0
AWM_AUTO_IN Agent automatically becomes available after
handling a call.
1
AWM_MANUAL_IN Agent must explicitly indicate availability
after handling a call.
2
RA_CALL_BY_CALL Remote agent Call by Call mode. 3
RA_NAILED_ CONNECTION Remote agent NailedUp mode. 4