Developer's Guide

6-35
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
ConsultType Values
ConsultType Values
Table 6-24 shows the ConsultType values.
FacilityType Values
Table 6-25 shows the FacilityType values.
AnsweringMachine Values
Table 6-26 shows the AnsweringMachine values.
Table 6-24 ConsultType Values
ConsultType Description Value
CT_UNSPECIFIED Default (consult call). 0
CT_TRANSFER Consult call prior to transfer. 1
CT_CONFERENCE Consult call prior to conference. 2
Table 6-25 FacilityType Values
FacilityType Description Value
FT_UNSPECIFIED Use default facility type. 0
FT_TRUNK_GROUP Facility is a trunk group. 1
FT_SKILL_GROUP Facility is a skill group or split. 2
Table 6-26 AnsweringMachine Values
AnsweringMachine Description Value
AM_UNSPECIFIED Use default behavior. 0
AM_CONNECT Connect call to agent when call is answered by
an answering machine.
1
AM_DISCONNECT Disconnect call when call is answered by an
answering machine.
2
AM_NONE Do not use answering machine detection. 3
AM_NONE_NO_ MODEM Do not use answering machine detection, but
disconnect call if answered by a modem.
4
AM_CONNECT_NO_MODE
M
Connect call when call is answered by an
answering machine, disconnect call if answered
by a modem.
5