Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
CallMannerType Values
CallMannerType Values
Table 6-22 shows the CallMannerType values.
CallOption Values
Table 6-23 shows the CallOption values.
Table 6-22 CallMannerType Values
CallMannerType Description Value
CMT_UNSPECIFIED Use default call manner. 0
CMT_POLITE Attempt the call only if the originating
device is idle.
1
CMT_BELLIGERENT The call should always be attempted,
disconnecting any currently active call.
2
CMT_SEMI_POLITE Attempt the call only if the originating
device is idle or is receiving dial tone.
3
CMT_RESERVED Reserved 4
Table 6-23 CallOption Values
CallOption Description Value
COPT_UNSPECIFIED No call options specified, use defaults. 0
COPT_CALLING_ AGENT_ONLINE Attempt the call only if the calling agent is
“online” (available to interact with the
destination party).
1
COPT_CALLING_
AGENT_RESERVED
Attempt the call only if ACDNR on the calling
agent’s set is activated (DMS-100).
2
COPT_CALLING_ AGENT_NOT_
RESERVED
Attempt the call only if ACDNR on the calling
agent’s set is not activated (DMS-100).
3
COPT_CALLING_
AGENT_BUZZ_BASE
Causes a buzz to be applied to the base of the
telephone set as the call is initiated
(DMS-100).
4
COPT_CALLING_
AGENT_BEEP_HSET
Causes a tone to be applied to the agent headset
as the call is initiated (DMS-100).
5
COPT_SERVICE_ CIRCUIT_ON Causes a call classifier to be applied to the call
(ACM ECS)
6