Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
ClassOfDevice Values
ClassOfDevice Values
Table 6-20 shows the ClassOfDevice values.
CallPlacementType Values
Table 6-21 shows the CallPlacementType values.
DEVT_CTI_PORT_ SCCP A CTI port on a Unified CM device. 22
DEVT_CTI_PORT_SIP A CTI port on a SIP device. 23
DEVT_OTHER A device that does not fall into any of the preceding
categories.
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Table 6-19 TypeOfDevice Values (continued)
TypeOfDevice Description Value
Table 6-20 ClassOfDevice Values
ClassOfDevice Description Value
DEVC_OTHER A class of device not covered by the following
image, data, or voice classes.
10x
DEVC_IMAGE A device that is used to make digital data calls
involving imaging or high speed circuit switched
data in general.
20x
DEVC_DATA A device that is used to make digital data calls
(both circuit switched and packet switched).
40x
DEVC_VOICE A device that is used to make audio calls. 80x
Table 6-21 CallPlacementType Values
CallPlacementType Description Value
CPT_UNSPECIFIED Use default call placement. 0
CPT_LINE_CALL An inside line call. 1
CPT_OUTBOUND An outbound call. 2
CPT_OUTBOUND_NO_
ACCESS_CODE
An outbound call that will not require an access
code.
3
CPT_DIRECT_POSITION A call placed directly to a specific position. 4
CPT_DIRECT_AGENT A call placed directly to a specific agent. 5
CPT_SUPERVISOR_ASSIST A call placed to a supervisor for call handling
assistance.
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