Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
ForwardType Values
ForwardType Values
Table 6-18 shows the ForwardType values.
TypeOfDevice Values
Table 6-19 shows the TypeOfDevice values.
Table 6-18 FowardType Values
ForwardType Description Value
FWT_IMMEDIATE Forward all calls. 0
FWT_BUSY Forward only when busy. 1
FWT_NO_ANS Forward after no answer. 2
FWT_BUSY_INT Forward on busy for internal calls. 3
FWT_BUSY_EXT Forward on busy for external calls. 4
FWT_NO_ANS_INT Forward after no answer for internal calls. 5
FWT_NO_ANS_EXT Forward after no answer for external calls. 6
Table 6-19 TypeOfDevice Values
TypeOfDevice Description Value
DEVT_STATION A traditional telephone device, consisting of one or
more buttons and one or more lines.
0
DEVT_LINE A communications interface to one or more stations. 1
DEVT_BUTTON An instance of a call manipulation point at an
individual station.
2
DEVT_ACD A mechanism that distributes calls. 3
DEVT_TRUNK A device used to access other switching domains. 4
DEVT_OPERATOR A device that interacts with a call party to assist in call
setup or provide other telecommunications service.
5
DEVT_STATION_ GROUP Two or more stations used interchangeably or
addressed identically.
16
DEVT_LINE_GROUP A set of communications interfaces to one or more
stations.
17
DEVT_BUTTON_ GROUP Two or more instances of a call manipulation point at
an individual station.
18
DEVT_ACD_GROUP A call distributor device as well as the devices to
which it distributes calls.
19
DEVT_TRUNK_ GROUP A set of trunks providing connectivity to the same
place. Individual trunks within the group may be used
interchangeably.
20
DEVT_OPERATOR_ GROUP Two or more operator devices used interchangeably or
addressed identically.
21