Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
ControlFailureCode Values
CF_ REQUEST_TIMEOUT_
REJECTION
The request failed because a timeout limit was
exceeded.
78
CF_REQUESTS_ON_DEVICE_
EXCEEDED_REJECTION
The request would have exceeded the limits of the
device.
79
Table 6-16 Extended Control Failure Codes
FailureCode Description Value
CF_INVALID_AGENT_ID_
SPECIFIED
The request specified an invalid AgentID. 256
CF_INVALID_PASSWORD_
SPECIFIED
The request specified an invalid agent password. 257
CF_INVALID_AGENT_ID_
OR_PASSWORD_SPECIFIED
The request specified an invalid AgentID and/or
invalid agent password.
258
CF_SPECIFIED_AGENT_
ALREADY_SIGNED_ON
The request failed because the specified agent is
already logged in.
259
CF_INVALID_LOGON_
DEVICE_SPECIFIED
The request specified an invalid logon device. 260
CF_INVALID_ANSWERING_
DEVICE_SPECIFIED
The request specified an invalid answering device. 261
CF_INVALID_SKILL_
GROUP_SPECIFIED
The request specified an invalid agent skill group. 262
CF_INVALID_CLASS_OF_
SERVICE_SPECIFIED
The request specified an invalid class of service. 263
CF_INVALID_TEAM_ SPECIFIED The request specified an invalid team 264
CF_INVALID_AGENT_
WORKMODE
The request specified an invalid agent work mode. 265
CF_INVALID_AGENT_
REASON_CODE
The request specified an invalid agent reason code. 266
CF_ADJUNCT_SWITCH_
COMM_ERROR
A communication error occurred on the datalink
between the Unified CCE and the ACD.
267
CF_AGENT_NOT_PARTY_
ON_CALL
The specified agent is not a party on the indicated call. 268
CF_INTERNAL_
PROCESSING_ERROR
An internal error occurred in the ACD while
processing the request.
269
CF_TAKE_CALL_CONTROL_
REJECTION
The ACD refused an Unified CCE request to take
control of a call.
270
CF_TAKE_DOMAIN_
CONTROL_REJECTION
The ACD refused an Unified CCE request to take
control of a domain.
271
CF_REQUESTED_SERVICE_
NOT_REGISTERED
The Unified CCE is not registered on the ACD for the
requested service.
272
CF_INVALID_CONSULT_ TYPE The consult type is invalid 273
Table 6-15 ControlFailureCode Values (continued)
FailureCode Description Value