Developer's Guide

6-25
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
ConnectionDeviceIDType Values
ConnectionDeviceIDType Values
Table 6-13 shows the possible ConnectionDeviceIDType values.
CALLTYPE _CONSULT_
CONFERENCE
Conferenced consult call. 14
CALLTYPE _CONFERENCE Conference call. 15
CALLTYPE_UNMONITORED Inside or outbound call for which no call events will be
received.
16
CALLTYPE_PREVIEW Automatic out call in which the agent is given the option
to proceed to dial a contact.
17
CALLTYPE_RESERVATION Call made to reserve an agent for some other function. 18
CALLTYPE_ASSIST Call to supervisor for assistance. 19
CALLTYPE_EMERGENCY Emergency call. 20
CALLTYPE_SUPERVISOR_
MONITOR
Supervisor silently monitoring call. 21
CALLTYPE_SUPERVISOR_
WHISPER
Supervisor monitoring call, agent can hear supervisor. 22
CALLTYPE_SUPERVISOR_
BARGEIN
Supervisor conferenced into call. 23
CALLTYPE_SUPERVISOR_
INTERCEPT
Supervisor replaces agent on call. 24
CALLTYPE_TASK_ROUTED_
BY_ICM
Task routed by Unified CCE 25
CALLTYPE_TASK_ROUTED_
BY_APPLICATION
Task routed by application 26
CALLTYPE_NON_ACD Agent call that is a non-ACD routed call. 27
Table 6-12 CallType Values (continued)
CallType Description Value
Table 6-13 ConnectionDeviceIDType Values
ConnectionDevice IDType Description Value
CONNECTION_ID_ NONE No ConnectionDeviceID is provided. 0xffff
CONNECTION_ID_ STATIC The ConnectionDeviceID value is stable over
time (between calls).
0
CONNECTION_ID_ DYNAMIC The ConnectionDeviceID value is dynamic and
may change between calls.
1