Developer's Guide

6-24
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
CallType Values
CallType Values
Table 6-12 shows the CallType values.
DEVID_CTI_PORT The provided device ID identifiers a CTI
PORT (Unified CCX ONLY)
73
DEVID_ROUTE_POINT The provided device ID identifies a ROUTE
POINT
74
DEVID_EXTERNAL The provided device ID is an ANI number or
some other external identifier.
75
DEVID_AGENT_DEVICE The provided device ID is the ID of an
AGENT Device (phone)
76
DEVID_QUEUE The provided device ID is the ID of a
QUEUE
77
DEVID_NON_ACD_DEVICE_
IDENTIFIER
The provided device ID identifies a
peripheral telset (extension) that is classified
as being a non-ACD extension.
78
DEVID_SHARED_DEVICE_
IDENTIFIER
The provided device ID identifies a
peripheral telset (extension) that is classified
as being a shared line (0 or more telsets share
this extension).
79
Table 6-11 DeviceIDType Values (continued)
Table 6-12 CallType Values
CallType Description Value
CALLTYPE_ACD_IN Inbound ACD call. 1
CALLTYPE _PREROUTE_
ACD_IN
Translation routed inbound ACD call. 2
CALLTYPE _PREROUTE_
DIRECT_AGENT
Translation routed call to a specific agent. 3
CALLTYPE _TRANSFER_IN Transferred inbound call. 4
CALLTYPE _OVERFLOW_IN Overflowed inbound call. 5
CALLTYPE _OTHER_IN Inbound call. 6
CALLTYPE _AUTO_OUT Automatic out call. 7
CALLTYPE _AGENT_OUT Agent out call. 8
CALLTYPE _OUT Outbound call. 9
CALLTYPE _AGENT_INSIDE Agent inside call. 10
CALLTYPE _OFFERED Blind transferred call. 11
CALLTYPE _CONSULT Consult call. 12
CALLTYPE _CONSULT_
OFFERRED
Announced transferred call. 13