Developer's Guide

6-21
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
EventCause Values
CEC_KEY_CONFERENCE 17
CEC_LOCKOUT 18
CEC_MAINTENANCE 19
CEC_NETWORK_CONGESTION 20
CEC_NETWORK_NOT_OBTAINABLE 21
CEC_NEW_CALL 22
CEC_NO_AVAILABLE_AGENTS 23
CEC_OVERRIDE 24
CEC_PARK 25
CEC_OVERFLOW 26
CEC_RECALL 27
CEC_REDIRECTED 28
CEC_REORDER_TONE 29
CEC_RESOURCES_NOT_AVAILABLE 30
CEC_SILENT_MONITOR 31
CEC_TRANSFER 32
CEC_TRUNKS_BUSY 33
CEC_VOICE_UNIT_INITIATOR 34
CEC_TIME_OUT 35
CEC_NEW_CALL_INTERFLOW 36
CEC_SIMULATION_INIT_REQUEST 37
CEC_SIMULATION_RESET_REQUEST 38
CEC_CTI_LINK_DOWN 39
CEC_PERIPHERAL_RESET_REQUEST 40
CEC_MD110_CONFERENCE_TRANSFER 41
CEC_REMAINS_IN_Q 42
CEC_SUPERVISOR_ASSIST 43
CEC_EMERGENCY_CALL 44
CEC_SUPERVISOR_CLEAR 45
CEC_SUPERVISOR_MONITOR 46
CEC_SUPERVISOR_WHISPER 47
CEC_SUPERVISOR_BARGE_IN 48
CEC_SUPERVISOR_INTERCEPT 49
CEC_CALL_PARTY_UPDATE_IND 50
CEC_CONSULT 51
CEC_NIC_CALL_CLEAR 52
Table 6-9 EventCause Values (continued)
EventCause Value