Developer's Guide

6-18
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
PGStatusCode Values
PGStatusCode Values
Table 6-6 shows the PGStatusCode values that may be included in the SYSTEM_EVENT message.
AGENT_STATE_ WORK_NOT_READY The agent is performing after call work, but
will not be ready to receive a call when
completed.
5
AGENT_STATE_ WORK_ READY The agent is performing after call work, and
will be ready to receive a call when completed.
6
AGENT_STATE_ BUSY_ OTHER The agent is busy performing a task associated
with another active SkillGroup.
7
AGENT_STATE_ RESERVED The agent is reserved for a call that will arrive
at the ACD shortly.
8
AGENT_STATE_ UNKNOWN The agent state is currently unknown. 9
AGENT_STATE_ HOLD The agent currently has all calls on hold. 10
AGENT_STATE_ ACTIVE The agent state is currently active 11
AGENT_STATE_ PAUSED The agent state is currently paused 12
AGENT_STATE_ INTERRUPTED The agent state is currently interrupted 13
AGENT_STATE_NOT_ACTIVE The agent state is currently not active 14
Table 6-5 AgentState Values (continued)
State Name Description Value
Table 6-6 PGStatusCode Values
PGStatus Description Mask Value
PGS_OPC_DOWN Communication lost between the CTI Server and the
PG’s Open Peripheral Controller (OPC) process. No
call or agent state event messages can be sent due to
this condition.
0x00000001
PGS_CC_DOWN Communication lost between the PG and the Unified
CCE Central Controller. Primarily affects translation
routing and post-routing, other call and agent event
messages can still be sent.
0x00000002
PGS_PERIPHERAL_OFFLINE One or more of the peripherals monitored by the PG
are offline.
0x00000004
PGS_CTI_SERVER_OFFLINE Loss of communication between the CTI Server and
the CTI Client. This status code is not reported by a
software layer between the CTI Server and the client
application.
0x00000008
PGS_LIMITED_FUNCTION This status code may be reported by a software layer
between the CTI Server and the client application
when PGS_CTI_SERVER_ OFFLINE is true to
indicate that limited local call control is possible.
0x00000010