Developer's Guide

6-17
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
AgentState Values
AgentState Values
Table 6-5 shows the agent state values that may appear in the QUERY_AGENT_STATE_CONF
messages.
CLIENT_ADDRESS IPV6_TAG RTP_STARTED_EVENT, RTP_
STOPPED_EVENT, CLIENT_
SESSION_OPENED_EVENT,
CLIENT_SESSION_CLOSED_ EVENT,
EMERGENCY_CALL_REQ,
EMERGENCY_CALL_CONF,
EMERGENCY_CALL_EVENT,,
START_RECORDING_REQ,
START_RECORDING_CONF,
STOP_RECORDING_REQ,
STOP_RECORDING_CONF,
226
SENDING_ADDRESS_ IPV6_TAG RTP_STARTED_EVENT, RTP_STOPPED_EVENT 227
NUM_PERIPHERALS_ TAG OPEN_CONF 228
COC_CONNECTION_
CALL_ID_TAG
CALL_SERVICE_INITIATED_ EVENT,
ROUTE_REQUEST_EVENT, SNAPSHOT
_CALL_CONF
229
COC_CONNECTION_
DEVICE_ID_TYPE_ TAG
CALL_SERVICE_INITIATED_ EVENT,
ROUTE_REQUEST_EVENT, SNAPSHOT
_CALL_CONF
230
COC_CONNECTION_
DEVICE_ID_TAG
CALL_SERVICE_INITIATED_ EVENT,
ROUTE_REQUEST_EVENT, SNAPSHOT
_CALL_CONF
231
CALL_ORIGINATED_
FROM_TAG
SET_CALL_DATA_REQ 232
SET_APPDATA_CALLID_TAG 233
CLIENT_SHARE_KEY_TAG 234
Table 6-4 Tag Values (continued)
Floating Field Tag Using Messages Value
Table 6-5 AgentState Values
State Name Description Value
AGENT_STATE_ LOGIN The agent has logged on to the ACD. It does
not necessarily indicate that the agent is ready
to accept calls.
0
AGENT_STATE_ LOGOUT The agent has logged out of the ACD and
cannot accept any additional calls.
1
AGENT_STATE_ NOT_ READY The agent is unavailable for any call work. 2
AGENT_STATE_ AVAILABLE The agent is ready to accept a call. 3
AGENT_STATE_ TALKING The agent is currently talking on a call
(inbound, outbound, or inside).
4