Developer's Guide

6-16
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
Tag Values
ANI_II_TAG BEGIN_CALL_EVENT,
CALL_TRANSLATION_ROUTE_ EVENT,
CALL_DATA_UPDATE,
CALL_DELIVERED_EVENT,
AGENT_PRE_CALL_EVENT,
SET_CALL_DATA_REQ,
SNAPSHOT_CALL_REQ,
ROUTE_REQUEST_EVENT
215
MR_DOMAIN_ID_TAG CONFIG_SKILL_GROUP_EVENT,
CONFIG_SERVICE_EVENT
216
CTIOS_CIL_CLIENT_ ID_TAG SET_CALL_DATA_REQ,
ALTERNATE_CALL_REQ,
ANSWER_CALL_REQ, CLEAR_CALL_REQ,
CLEAR_CONNECTION_REQ,
DEFLECT_CALL_REQ, HOLD_CALL_REQ,
RECONNECT_CALL_REQ,
RETRIEVE_CALL_REQ,
SEND_DTMF_SIGNAL_REQ,
CHANGE_MONITOR_MASK_REQ,
USER_MESSAGE_REQ,
SESSION_MONITOR_START_REQ,
SESSION_MONITOR_STOP_REQ,
MONITOR_AGENT_TEAM_START_REQ,
MONITOR_AGENT_TEAM_ STOP_REQ,
FAILURE_CONF, CONTROL_FAILURE_CONF
217
SILENT_MONITOR_
STATUS_TAG
SNAPSHOT_DEVICE_CONF 218
REQUESTING_ DEVICE_ID_TAG CALL_CLEAR_CONNECTION_REQ 219
REQUESTING_ DEVICE_ID_
TYPE_TAG
CALL_CLEAR_CONNECTION_REQ 220
PRE_CALL_INVOKE_ ID_TAG SET_APP_DATA 221
ENTERPRISE_ QUEUE_TIME 222
CALL_REFERENCE_ ID_TAG BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT,
CALL_TERMINATION_EVNT,
SNAPSHOT_CALL_CONF
223
MULTI_LINE_AGENT_
CONTROL_TAG
OPEN_CONF 224
NETWORK_ CONTROLLED_TAG ROUTE_SELECT_EVENT 225
Table 6-4 Tag Values (continued)
Floating Field Tag Using Messages Value