Developer's Guide

6-15
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
Tag Values
AGENT_ID_LONG_ TAG OPEN_REQ, OPEN_REQ, OPEN_REQ_CONF,
AGENT_STATE_EVENT,
RTP_STARTED_EVENT, RTP_STOPPED_EVENT,
SUPERVISE_CALL_REQ,
EMERGENCY_CALL_EVENT,
USER_MESSAGE_REQ,
SET_AGENT_STATE_REQ,
SET_AGENT_STATE_CONF,
QUERY_AGENT_STATE_REQ,
QUERY_AGENT_STATE_CONF,
AGENT_UPDATED_EVENT
194
DEVICE_TYPE_TAG CONFIG_DEVICE_EVENT 195
Unused 196-197
ENABLE_TAG ROUTE_REGISTER_EVENT 198
DEVICEID_TAG ROUTE_REQUEST_EVENT 199
TIMEOUT_TAG ROUTE_REQUEST_EVENT 200
CURRENT_ROUTE_ TAG ROUTE_REQUEST_EVENT 201
SECONDARY_
CONNECTION_CALL_ ID
CALL_DELIVERED_EVENT 202
PRIORITY_QUEUE_
NUMBER_TAG
CALL_QUEUED_EVENT 203
TEAM_NAME_TAG TEAM_CONFIG_EVENT 204
MEMBER_TYPE_TAG TEAM_CONFIG_EVENT 205
EVENT_DEVICE_ID_ TAG SYSTEM_EVENT 206
LOGIN_NAME_TAG (V11) CONFIG_AGENT_EVENT 207
PERIPHERAL_ID_TAG (V11) CONFIG_AGENT_EVENT,
CONFIG_SERVICE_EVENT,
CONFIG_SKILL_GROUP_EVENT,
CONFIG_DEVICE_EVENT
208
CALL_TYPE_KEY_
CONFIG_TAG (V11)
CONFIG_KEY_EVENT 209
CALL_TYPE_ID_TAG (V11) CONFIG_CALL_TYPE_EVENT 210
CUSTOMER_
DEFINITION_ID_TAG (V11)
CONFIG_CALL_TYPE_EVENT 211
ENTERPRISE_NAME_ TAG (V11) CONFIG_CALL_TYPE_EVENT 212
CUR_PERIPHERAL_
NUMBER_TAG
CONFIG_SKILL_GROUP_EVENT,
CONFIG_CALL_TYPE_EVENT
213
CUR_LOGIN_ID CONFIG_AGENT_EVENT 214
Table 6-4 Tag Values (continued)
Floating Field Tag Using Messages Value