Developer's Guide

6-14
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
Tag Values
Reserved 143-149
DURATION_TAG AGENT_STATE_EVENT 150
Reserved 151-172
EXTENSION_TAG CONFIG_SKILL_GROUP_EVENT,
CONFIG_SERVICE_EVENT,
CONFIG_AGENT_EVENT,CONFIG_DEVICE_EV
ENT
173
SERVICE_LEVEL_
THRESHOLD_TAG
CONFIG_SERVICE_EVENT 174
SERVICE_LEVEL_ TYPE_TAG CONFIG_SERVICE_EVENT 175
CONFIG_PARAM_TAG CONFIG_SKILL_GROUP_EVENT,
CONFIG_SERVICE_EVENT
176
SERVICE_CONFIG_ KEY_TAG CONFIG_KEY_EVENT,
CONFIG_BEGIN_EVENT
177
SKILL_GROUP_
CONFIG_KEY_TAG
CONFIG_KEY_EVENT,
CONFIG_BEGIN_EVENT
178
AGENT_CONFIG_ KEY_TAG CONFIG_KEY_EVENT,
CONFIG_BEGIN_EVENT
179
DEVICE_CONFIG_ KEY_TAG CONFIG_KEY_EVENT, CONFIG_BEGIN_EVENT 180
Unused 181-182
RECORD_TYPE_TAG CONFIG_AGENT_EVENT,
CONFIG_DEVICE_EVENT,
CONFIG_SERVICE_EVENT,
CONFIG_SKILL_GROUP_EVENT
183
PERIPHERAL_ NUMBER_TAG CONFIG_AGENT_EVENT,
CONFIG_DEVICE_EVENT,
CONFIG_SERVICE_EVENT,
CONFIG_SKILL_GROUP_EVENT
184
AGENT_SKILL_
TAR GET_ID_TAG
CONFIG_AGENT_EVENT 185
NUM_SERVICE_
MEMBERS_TAG
CONFIG_SERVICE_EVENT 186
SERVICE_MEMBER_ TAG CONFIG_SERVICE_EVENT 187
SERVICE_PRIORITY_ TAG CONFIG_SERVICE_EVENT 188
AGENT_TYPE_TAG CONFIG_AGENT_EVENT 189
LOGIN_ID_TAG CONFIG_AGENT_EVENT 190
NUM_SKILLS_TAG CONFIG_AGENT_EVENT 191
SKILL_GROUP_SKILL_TARGET
_ID_TAG
CONFIG_SKILL_GROUP_EVENT 192
SERVICE_ID_TAG CONFIG_DEVICE_EVENT 193
Table 6-4 Tag Values (continued)
Floating Field Tag Using Messages Value