Developer's Guide

6-13
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
Tag Values
APP_PATH_ID_TAG OPEN_REQ 97
ROUTER_CALL_KEY_SEQUENC
E_NUM_TAG
AGENT_LEGACY_PRE_CALL_EVENT,
BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT,
CALL_TRANSLATION_ROUTE_EVENT,
AGENT_PRE_CALL_EVENT,
AGENT_PRE_CALL_ABORT_EVENT
110
TRUNK_NUMBER_ TAG CALL_DELIVERED_EVENT,
CALL_ESTABLISHED_EVENT,
CALL_REACHED_NETWORK_ EVENT
121
TRUNK_GROUP_ NUMBER_TAG CALL_DELIVERED_EVENT,
CALL_ESTABLISHED_EVENT,
CALL_REACHED_NETWORK_EVENT
122
EXT_AGENT_STATE_ TAG AGENT_STATE_EVENT 123
DEQUEUE_TYPE_TAG CALL_DEQUEUED_EVENT 124
SENDING_ADDRESS_ TAG RTP_STARTED_EVENT, RTP_STOPPED_EVENT 125
SENDING_PORT_TAG RTP_STARTED_EVENT
RTP_STOPPED_EVENT
126
Unused 127-128
MAX_QUEUED_TAG CONFIG_SERVICE_EVENT,
CONFIG_DEVICE_EVENT
129
QUEUE_ID_TAG QUEUE_UPDATED_EVENT 130
CUSTOMER_ID_TAG CONFIG_REQUEST_EVENT 131
SERVICE_SKILL_
TAR GET_ID_TAG
CONFIG_SERVICE_EVENT 132
PERIPHERAL_NAME_ TAG CONFIG_SERVICE_EVENT,
CONFIG_SKILL_GROUP_EVENT,
CONFIG_AGENT_EVENT,
CONFIG_DIALED_NUMBER_ EVENT
133
DESCRIPTION_TAG CONFIG_SERVICE_EVENT,
CONFIG_SKILL_GROUP_EVENT,
CONFIG_AGENT_EVENT,
CONFIG_DIALED_NUMBER_EVENT
134
SERVICE_MEMBER_ ID_TAG CONFIG_SKILL_GROUP_EVENT 135
SERVICE_MEMBER_
PRIORITY_TAG
CONFIG_SKILL_GROUP_EVENT 136
FIRST_NAME_TAG CONFIG_AGENT_EVENT 137
LAST_NAME_TAG CONFIG_AGENT_EVENT 138
SKILL_GROUP_TAG CONFIG_AGENT_EVENT 139
AGENT_SKILL_
TAR GET_ID_TAG
CONFIG_AGENT_EVENT 141
SERVICE_TAG CONFIG_DIALED_NUMBER_ EVENT 142
Table 6-4 Tag Values (continued)
Floating Field Tag Using Messages Value