Developer's Guide

6-12
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
Tag Values
NAMED_VARIABLE_ TAG BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT,
AGENT_PRE_CALL_EVENT,
CALL_TRANSLATION_ROUTE_ EVENT,
SET_CALL_DATA_REQ,
CONFERENCE_CALL_REQ,
CONSULTATION_CALL_REQ,
MAKE_CALL_REQ,
MAKE_PREDICTIVE_CALL_REQ,
TRANSFER_CALL_REQ,
SNAPSHOT_CALL_CONF,
REGISTER_VARIABLES_REQ
82
NAMED_ARRAY_TAG BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT,
AGENT_PRE_CALL_EVENT,
CALL_TRANSLATION_ROUTE_ EVENT,
SET_CALL_DATA_REQ,
CONFERENCE_CALL_REQ,
CONSULTATION_CALL_REQ,
MAKE_CALL_REQ,
MAKE_PREDICTIVE_CALL_REQ,
TRANSFER_CALL_REQ,
SNAPSHOT_CALL_CONF,
REGISTER_VARIABLES_REQ
83
CALL_CONTROL_ TABLE_TAG MAKE_CALL_REQ,
MAKE_PREDICTIVE_CALL_REQ,
84
SUPERVISOR_
INSTRUMENT_TAG
SUPERVISE_CALL_REQ 85
ATC_AGENT_ID_TAG AGENT_TEAM_CONFIG_EVENT 86
AGENT_FLAGS_TAG AGENT_TEAM_CONFIG_EVENT 87
ATC_AGENT_STATE_ TAG AGENT_TEAM_CONFIG_EVENT 88
ATC_STATE_ DURATION_TAG AGENT_TEAM_CONFIG_EVENT 89
AGENT_ CONNECTION_DEVID_
TAG
SUPERVISE_CALL_REQ 90
SUPERVISOR_ CONNECTION_
DEVID_TAG
SUPERVISE_CALL_REQ, 91
LIST_TEAM_ID_TAG LIST_AGENT_TEAM_CONF 92
DEFAULT_DEVICE_
PORT_ADDRESS_TAG
AGENT_DESK_SETTINGS_CONF 93
SERVICE_NAME_TAG REGISTER_SERVICE_REQ 94
CUSTOMER_PHONE_
NUMBER_TAG
SET_CALL_DATA_REQ,
CALL_DATA_UPDATE_EVENT
95
CUSTOMER_
ACCOUNT_NUMBER_TAG
SET_CALL_DATA_REQ,
CALL_DATA_UPDATE_EVENT
96
Table 6-4 Tag Values (continued)
Floating Field Tag Using Messages Value