Developer's Guide

6-11
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
Tag Values
SKILL_GROUP_ STATE_ TAG QUERY_AGENT_STATE_CONF 65
OBJECT_NAME_TAG CLIENT_EVENT_REPORT 66
DTMF_STRING_TAG SEND_DTMF_SIGNAL_REQ 67
POSITION_ID_TAG SET_AGENT_STATE_REQ 68
SUPERVISOR_ID_TAG SET_AGENT_STATE_REQ 69
LINE_HANDLE_TAG QUERY_DEVICE_INFO_CONF 70
LINE_TYPE_TAG QUERY_DEVICE_INFO_CONF 71
ROUTER_CALL_KEY_ DAY_TAG BEGIN_CALL_EVENT, CALL_
DATA_UPDATE_EVENT, CALL_
TRANSLATION_ROUTE_EVENT,
SNAPSHOT_CALL_ CONF
72
ROUTER_CALL_KEY_
CALLID_TAG
BEGIN_CALL_EVENT, CALL_
DATA_UPDATE_EVENT, CALL_
TRANSLATION_ROUTE_EVENT,
SNAPSHOT_CALL_ CONF
73
ROUTER_CALL_KEY_SEQUENC
E_NUM_TAG
AGENT_LEGACY_PRE_CALL_EVENT,
BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT,
CALL_TRANSLATION_ROUTE_EVENT,
AGENT_PRE_CALL_EVENT,
AGENT_PRE_CALL_ABORT_EVENT
110
(reserved) 74
CALL_STATE_TAG SNAPSHOT_DEVICE_CONF 75
MONITORED_DEVID_TAG MONITOR_START_REQ 76
AUTHORIZATION_ CODE_TAG CONFERENCE_CALL_REQ,
CONSULTATION_CALL_REQ,
MAKE_CALL_REQ,
MAKE_PREDICTIVE_CALL_REQ,
TRANSFER_CALL_REQ
77
ACCOUNT_CODE_TAG CONFERENCE_CALL_REQ,
CONSULTATION_CALL_REQ,
MAKE_CALL_REQ,
MAKE_PREDICTIVE_CALL_REQ,
TRANSFER_CALL_REQ
78
ORIGINATING_DEVID_TAG MAKE_PREDICTIVE_CALL_REQ 79
ORIGINATING_LINE _ID_TAG MAKE_PREDICTIVE_CALL_REQ 80
CLIENT_ADDRESS_ TAG CLIENT_SESSION_OPENED_EVENT,
CLIENT_SESSION_CLOSED_EVENT
81
Table 6-4 Tag Values (continued)
Floating Field Tag Using Messages Value