Developer's Guide

6-10
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
Tag Values
CALL_WRAPUP_ DATA_ TAG BEGIN_CALL_EVENT,
CALL_DATA_UPDATE_EVENT,
SET_CALL_DATA_REQ,
CONSULTATION_CALL_REQ,
MAKE_CALL_REQ, TRANSFER_CALL_REQ,
SNAPSHOT_CALL_CONF
46
NEW_CONNECTION_
DEVID_TAG
CALL_DATA_UPDATE_EVENT,
CONFERENCE_CALL_CONF,
CONSULTATION_CALL_CONF,
MAKE_CALL_CONF, TRANSFER_CALL_CONF
47
TRUNK_USED_ DEVID_ TAG CALL_REACHED_NETWORK_ EVENT 48
AGENT_PASSWORD_ TAG SET_AGENT_STATE_REQ 49
ACTIVE_CONN_ DEVID_ TAG ALTERNATE_CALL_REQ,
CONFERENCE_CALL_REQ,
CONSULTATION_CALL_REQ,
RECONNECT_CALL_REQ,
TRANSFER_CALL_REQ
50
FACILITY_CODE_TAG CONSULTATION_CALL_REQ,
MAKE_CALL_REQ, TRANSFER_CALL_REQ
51
OTHER_CONN_ DEVID_ TAG ALTERNATE_CALL_REQ 52
HELD_CONN_DEVID_ TAG CONFERENCE_CALL_REQ,
RECONNECT_CALL_REQ,
RETRIEVE_CALL_REQ,
TRANSFER_CALL_REQ
53
(reserved) 54-55
CALL_CONN_ CALLID_ TAG SNAPSHOT_CALL_CONF,
SNAPSHOT_DEVICE_CONF
56
CALL_CONN_DEVID_
TYPE_TAG
SNAPSHOT_CALL_CONF,
SNAPSHOT_DEVICE_CONF
57
CALL_CONN_DEVID_ TAG SNAPSHOT_CALL_CONF,
SNAPSHOT_DEVICE_CONF
58
CALL_DEVID_TYPE_ TAG SNAPSHOT_CALL_CONF 59
CALL_DEVID_TAG SNAPSHOT_CALL_CONF 60
CALL_DEV_CONN_ STATE_TAG SNAPSHOT_CALL_CONF 61
SKILL_GROUP_ NUMBER_TAG CALL_QUEUED_EVENT,
CALL_DEQUEUED_EVENT,
QUERY_AGENT_STATE_CONF
62
SKILL_GROUP_ID_ TAG CALL_QUEUED_EVENT,
CALL_DEQUEUED_EVENT,
QUERY_AGENT_STATE_CONF
63
SKILL_GROUP_ PRIORITY_TAG CALL_QUEUED_EVENT,
CALL_DEQUEUED_EVENT,
QUERY_AGENT_STATE_CONF
64
Table 6-4 Tag Values (continued)
Floating Field Tag Using Messages Value