Developer's Guide

6-7
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
Special Values
Special Values
Table 6-3 shows the values used to define sizes and limits, indicate special IDs, and unspecified data
elements.
Tag Values
Table 6-4 shows the values used in the tag subfield of floating fields.
Table 6-3 Special Values
Constant Description Value
MAX_NUM_CTI_ CLIENTS The maximum number of CTI clients that can be
in a message list.
16
MAX_NUM_ PARTIES The maximum number of conference call parties
that can be in a message list.
16
MAX_NUM_ DEVICES The maximum number of call devices that can be
in a message list.
16
MAX_NUM_ CALLS The maximum number of calls that can be in a
message list.
16
MAX_NUM_ SKILL_GROUPS The maximum number of skill group fields that
can be in a message list.
20
MAX_NUM_LINES The maximum number of teleset line fields that
can be in a message list.
10
NULL_ CALL_ID No call ID is supplied. 0xFFFFFFFF
NULL_ PERIPHERAL_ID No peripheral ID is supplied. 0xFFFFFFFF
NULL_SERVICE No service is supplied. 0xFFFFFFFF
NULL_SKILL_ GROUP No skill group is supplied. 0xFFFFFFFF
NULL_CALLTYPE Indicates that no CallType is supplied. 0xFFFF
Ta b l e 6 - 4 Ta g Va l u e s
Floating Field Tag Using Messages Value
CLIENT_ID_TAG OPEN_REQ 1
CLIENT_PASSWORD_ TAG OPEN_REQ 2
CLIENT_SIGNATURE_ TAG OPEN_REQ, AGENT_STATE_EVENT 3
AGENT_EXTENSION_ TAG OPEN_REQ, OPEN_CONF,
AGENT_STATE_EVENT
4
AGENT_ID_TAG OPEN_REQ, OPEN_CONF,
AGENT_STATE_EVENT,
SET_AGENT_STATE_EVENT
5
AGENT_ INSTRUMENT_ TAG OPEN_REQ, OPEN_CONF,
AGENT_STATE_EVENT,
QUERY_AGENT_STATE_REQ,
SET_AGENT_STATE_REQ, MAKE_CALL_REQ
6