Developer's Guide

6-6
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
SystemEventID Values
SystemEventID Values
Table 6-2 shows the SystemEventID values that may be included in the SYSTEM_EVENT messages.
E_CTI_INVALID_ MONITOR_STATUS Indicates an invalid monitor. 97
E_CTI_INVALID_ REQUEST_TYPE Indicates an invalid request ID type. 98
Table 6-1 Status Codes (continued)
Status Code Description Value
Table 6-2 SystemEventID Values
SystemEventID Description Value
SYS_CENTRAL_
CONTROLLER_ONLINE
The PG has resumed communication with the
Unified CCE Central Controller.
1
SYS_CENTRAL_
CONTROLLER_OFFLINE
The PG is unable to communicate with the
Unified CCE Central Controller.
2
SYS_PERIPHERAL_ ONLINE A peripheral monitored by the PG has gone
online. SystemEventArg1 contains the
PeripheralID of the peripheral.
3
SYS_PERIPHERAL_ OFFLINE A peripheral monitored by the PG has gone
offline. SystemEventArg1 contains the
PeripheralID of the peripheral.
4
SYS_TEXT_FYI Broadcast of informational “text” floating
field.
5
SYS_PERIPHERAL_
GATEWAY_OFFLINE
The CTI Server is unable to communicate
with the Unified CCE Peripheral Gateway.
6
SYS_CTI_SERVER_ OFFLINE The local software component is unable to
communicate with the CTI Server.
7
SYS_CTI_SERVER_ ONLINE The local software component has resumed
communication with the CTI Server.
8
SYS_HALF_HOUR_ CHANGE The Unified CCE Central Controller time has
changed to a new half hour.
9
SYS_INSTRUMENT_ OUT_OF_SERVICE An Enterprise Agent device target has been
removed from service. SystemEventArg1
contains the PeripheralID of the peripheral,
and SystemEventText contains the
AgentInstrument that was removed from
service.
10
SYS_INSTRUMENT_ BACK_IN_SERVICE An Enterprise Agent device target has been
returned to service. SystemEventArg1
contains the PeripheralID of the peripheral,
and SystemEventText contains the
AgentInstrument that was returned to
service.
11