Developer's Guide

6-2
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
Failure Indication Message Status Codes
E_CTI_FUNCTION_ NOT_ AVAILABLE A request message was received for a
function or service that was not granted to
the client.
12
E_CTI_INVALID_ CALLID A request message was received with an
invalid CallID value.
13
E_CTI_PROTECTED_ VARIABLE The CTI client may not update the
requested variable.
14
E_CTI_CTI_SERVER_ OFFLINE The CTI Server is not able to function
normally. The CTI client should close the
session upon receipt of this error.
15
E_CTI_TIMEOUT The CTI Server failed to respond to a
request message within the time-out period,
or no messages have been received from the
CTI client within the IdleTimeout period.
16
E_CTI_UNSPECIFIED_FAILURE An unspecified error occurred. 17
E_CTI_INVALID_ TIMEOUT The IdleTimeout field contains a value that
is less than 20 seconds (4 times the
minimum heartbeat interval of 5 seconds).
18
E_CTI_INVALID_ SERVICE_MASK The ServicesRequested field has unused
bits set. All unused bit positions must be
zero.
19
E_CTI_INVALID_ CALL_MSG_MASK The CallMsgMask field has unused bits set.
All unused bit positions must be zero.
20
E_CTI_INVALID_ AGENT_ STATE_ MASK The AgentStateMask field has unused bits
set. All unused bit positions must be zero.
21
E_CTI_INVALID_ RESERVED_ FIELD A Reserved field has a non-zero value. 22
E_CTI_INVALID_ FIELD_ LENGTH A floating field exceeds the allowable
length for that field type.
23
E_CTI_INVALID_ DIGITS A STRING field contains characters that
are not digits (“0” through “9”).
24
E_CTI_BAD_ MESSAGE_ FORMAT The message is improperly constructed.
This may be caused by omitted or
incorrectly sized fixed message fields.
25
E_CTI_INVALID_ TAG_FOR_MSG_ TYPE A floating field tag is present that specifies
a field that does not belong in this message
type.
26
E_CTI_INVALID_ DEVICE_ID_ TYPE A DeviceIDType field contains a value that
is not in Table 6-11.
27
E_CTI_INVALID_ LCL_CONN_ STATE A LocalConnectionState field contains a
value that is not in Table 6-8.
28
E_CTI_INVALID_ EVENT_ CAUSE An EventCause field contains a value that is
not in Table 6-9.
29
Table 6-1 Status Codes (continued)
Status Code Description Value