Developer's Guide

5-147
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Server Service
The CTI Server responds to the CTI Client with the AGENT GREETING_CONTROL_CONF message:
Server Service
A server application specifies the new service type CTI_SERVICE_SERVER to identify itself as server
application. The server application then registers each service that it wishes to provide by sending a new
message, REGISTER_SERVICE_REQ, to the CTI Server. When a CTI client application requests a
service that is provided by a server application, such as CallRecording, the CTIServer selects a registered
server application and forwards the client request to the server application. If no server is registered for
the desired service the client request is refused with an E_CTI_NO_SERVER_FOR_REQUEST error.
AgentAction 0 = stop the greeting that is currently being
played.
1 = disable Agent Greeting for this login
session.
2 = enable Agent Greeting for this login
session.
Notes:
AgentAction = 0 stops the playing of the Agent
Greeting for the current call.
Agent Action = disables Agent Greeting
feature for the rest of login session but does not
stop the greeting that currently playing for the
current call.
USHORT 2
Floating Part
Field Name Value Data Type Byte Size
AgentID (required) The agent’s ACD login ID. String 12
Maximum message size (including header) 30
Table 5-138 AGENT_GREETING_CONTROL_REQ Message Format (continued)
Fixed Part
Field Name Value Data Type Byte Size
Table 5-139 AGENT_GREETING_CONTROL_CONF Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header.
MessageType = 250.
MHDR 8
InvokeID Set to the same value as the InvokeID
from the corresponding request
message.
UINT 4
Maximum message size (including header) 12