Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
When the request has been processed, the CTI Server responds to the CTI Client with the
BAD_CALL_CONF message:
AGENT_GREETING_CONTROL_REQ
The AGENT_GREETING_CONTROL_REQ allows the agent to stop the greeting while the greeting is
playing and allows the agent to enable or disable the playing of the greeting during a login sesssion.
InvokeID An ID for this request message that will be returned in the
corresponding confirm message.
UINT 4
PeripheralID The Unified CCE PeripheralID of the ACD where the call
is located.
UINT 4
ConnectionDevice
IDType
Indicates the type of the connection identifier supplied in
the Connection DeviceID floating field (Table 6-13).
USHORT 2
ConnectionCallID The Call ID value of the call that the agent needs to mark to
bad line call.
UINT 4
Floating Part
Field Name Value Data Type
Max.
Size
Connection
DeviceID
The identifier of the connection between the call and the
agent’s device.
STRING 64
AgentID The AgentID. STRING 12
Maximum message size (including header) 102
Table 5-136 BAD_CALL_REQ Message Format (continued)
Table 5-137 BAD_CALL_CONF Message Format
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 140. MHDR 8
InvokeID Set to the same value as the InvokeID from the
corresponding request message.
UINT 4
Maximum message size (including header) 12
Table 5-138 AGENT_GREETING_CONTROL_REQ Message Format
Fixed Part
Field Name Value Data Type Byte Size
MessageHeader Standard message header.
MessageType = 249
MHDR 8
InvokeID An ID for this request message that will be
returned in the corresponding confirm
message.
UINT 4
PeripheralID The ICR PeripheralID of the ACD where the
call is located.
UINT 4