Developer's Guide

5-143
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
The CTI Server responds to the CTI Client with the EMERGENCY_CALL_CONF message:
MessageHeader Standard message header. MessageType = 121. MHDR 8
InvokeID An ID for this request message that will be returned in the
corresponding confirm message.
UINT 4
PeripheralID The Unified CCE PeripheralID of the ACD where the call
is located.
UINT 4
ConnectionCallID The Call ID value of the call that the agent needs assistance
with. May contain the special value 0xffffffff when there is
no related call.
UINT 4
ConnectionDevice
IDType
Indicates the type of the connection identifier supplied in
the Connection DeviceID floating field (Table 6-13).
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDevice
ID
The identifier of the connection between the call and the
agent’s device.
STRING 64
AgentExtension The agent’s ACD teleset extension. For clients with ALL
EVENTS or PERIPHERAL MONITOR service, at least
one of AgentExtension, AgentID, or AgentInstrument
must be provided.
STRING 16
AgentID The agent’s ACD login ID. For clients with ALL EVENTS
or PERIPHERAL MONITOR service, at least one of
AgentExtension, AgentID, or AgentInstrument must be
provided.
STRING 12
AgentInstrument The agent’s ACD instrument number. For clients with ALL
EVENTS or PERIPHERAL MONITOR service, at least
one of AgentExtension, AgentID, or AgentInstrument
must be provided.
STRING 64
Maximum message size (including header) 186
Table 5-133 EMERGENCY_CALL_REQ Message Format (continued)
Table 5-134 EMERGENCY_CALL_CONF Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 122. MHDR 8
InvokeID Set to the same value as the InvokeID from the
corresponding request message.
UINT 4
ConnectionCallID The Call ID value of the call that the agent needs assistance
with. Contains the special value 0xffffffff if there is no
related call.
UINT 4
ConnectionDevice
IDType
Indicates the type of the connection identifier supplied in
the Connection DeviceID floating field (Table 6-13).
USHORT 2