Developer's Guide

5-139
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
SEND_DTMF_SIGNAL_REQ
Use this message to request that the ACD transmit a sequence of DTMF tones on behalf of a call party.
The SEND_DTMF_SIGNAL_REQ message is defined in Table 5-129.
CallConnectionDevice
IDType (optional)
The type of device ID (Table 6-13) in the
following CallConnectionDeviceID
floating field. There may be more than one
CallConnection DeviceID Type field in the
message (see NumCalls). This field always
immediately follows the corresponding
Call ConnectionCallID field.
USHORT 2
CallConnection DeviceID
(optional)
The device identifier of one of the call
connections. There may be more than one
Call ConnectionDeviceID field in the
message (see NumCalls). This field always
immediately follows the corresponding
CallConnectionDeviceIDType field.
STRING 64
CallState (optional) The active state of the call (Table 6-8).
There may be more than one CallState
field in the message (see NumCalls). This
field always immediately follows the
corresponding Call ConnectionDeviceID
field.
USHORT 2
SilentMonitorStatus
(optional)
The silent monitor status for the call:
• 0: normal call (not silent monitor call)
• 1: monitor initiator of silent monitor
call. This call was the result of a
supervisor silently monitoring an
agent.
• 2: monitor target of silent monitor
call. This call was the result of an
agent being silently monitored.
There may be more than one
SilentMonitorStatus field in the message
(see NumCalls). This field always
immediately follows the corresponding
CallState field.
USHORT 2
Maximum message size (including header): 1294
Table 5-128 SNAPSHOT_DEVICE_CONF Message Format (continued)
Table 5-129 SEND_DTMF_SIGNAL_REQ Message Format
Fixed Part
Field Name Value Data Type
Byte
Size
MessageHeader Standard message header. MessageType = 91. MHDR 8