Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
The CTI Server sends the SNAPSHOT_DEVICE_CONF message, defined in Table 5-128, to provide the
requested data.
MessageHeader Standard message header. MessageType = 84. MHDR 8
InvokeID An ID for this request message, returned in the
corresponding confirm message.
UINT 4
PeripheralID The Unified CCE PeripheralID of the ACD
where the device is located.
UINT 4
SnapshotDeviceType For non-agent devices this indicates the type of
the device specified in the DeviceIDType Values
table (Table 6-11) supplied in the following
AgentInstrument floating field.
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
AgentInstrument The device instrument number STRING 64
Maximum message size (including header): 82
Table 5-127 SNAPSHOT_DEVICE_REQ Message Format (continued)
Table 5-128 SNAPSHOT_DEVICE_CONF Message Format
Fixed Part
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType =
85.
MHDR 8
InvokeID The value of the InvokeID from the
corresponding request message.
UINT 4
NumCalls The number of active calls associated with
this device, up to a maximum of 16
(Table 6-3). This value also indicates the
number of CallConnection CallID,
CallConnectionDevice IDType,
CallConnection DeviceID, and CallState
floating fields in the floating part of the
message.
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
CallConnectionCallID
(optional)
The CallID value assigned to one of the
calls. There may be more than one Call
ConnectionCallID field in the message
(see NumCalls).
UINT 4