Developer's Guide

5-135
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
CallType The general classification of the call type
(Table 6-12).
USHORT 2
NumCTIClients The current number of CTI clients associated
with this call. This value also indicates the
number of CTI client signatures and
timestamps in the floating part of the
message.
USHORT 2
NumCallDevices The number of active devices associated with
this call, up to a maximum of 16 (Table 6-3).
This value also indicates the number of
CallConnectionCall ID,
CallConnectionDeviceID Type,
CallConnectionDevice ID, CallDeviceType,
Call DeviceID, and CallDevice
ConnectionState floating fields in the floating
part of the message.
USHORT 2
NumNamed Variables The number of NamedVariable floating fields
present in the floating part of the message.
USHORT 2
NumNamedArrays The number of NamedArray floating fields
present in the floating part of the message.
USHORT 2
CalledParty Disposition Indicates the disposition of the called party. USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ANI (optional) The calling line ID of the caller. STRING 40
UserToUserInfo (optional) The ISDN user-to-user information element. UNSPEC 131
DNIS (optional) The DNIS provided with the call. STRING 32
DialedNumber (optional) The number dialed. STRING 40
CallerEnteredDigits
(optional)
The digits entered by the caller in response to
VRU prompting.
STRING 40
RouterCallKeyDay Together with the RouterCall KeyCallID field
forms the unique 64-bit key for locating this
call’s records in the Unified CCE. Only
provided for Post-routed and
Translation-routed calls.
UINT 4
RouterCallKey CallID The call key created by Unified CCE. Unified
CCE resets this counter at midnight.
UINT 4
CallVariable1 (optional) Call-related variable data. STRING 41
…… ……
CallVariable10 (optional) Call-related variable data. STRING 41
CallWrapupData (optional) Call-related wrapup data. STRING 40
Table 5-126 SNAPSHOT_CALL_CONF Message Format (continued)