Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 1 CTI Server Overview
CTI Server Message Set
For a description of the session management messages, see Chapter 4, “Session Management.” For
information on messages in the other categories, see Chapter 5, “Application Level Interfaces.”
Miscellaneous Messages related to system-level events on the PG (for example,
peripheral off-line, loss of PG-to-Central Controller
communications).
Call Events Messages related to call state changes.
Agent Events Messages related to agent state changes.
Call Data Update Messages related to CTI client modification of call data.
Client Control
Messages related to the direct control of agent state (for example,
login, logout) as well as control of inbound and outbound calls.
Table 1-1 CTI Server Message Categories