Developer's Guide

5-133
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
Table 5-123 lists the Call Control Masks.
Table 5-123 Call Control Masks
Mask Name Client Control Requests Value
CONTROL_QUERY_
AGENT_STATE
QUERY_AGENT_STATE 0x00000001
CONTROL_SET_AGENT_STA
TE
SET_AGENT_STATE 0x00000002
CONTROL_
ALTERNATE_CALL
ALTERNATE_CALL 0x00000004
CONTROL_ANSWER_ CALL ANSWER_CALL 0x00000008
CONTROL_CLEAR_ CALL CLEAR_CALL 0x00000010
CONTROL_CLEAR_
CONNECTION
CLEAR_CONNECTION 0x00000020
CONTROL_
CONFERENCE_CALL
CONFERENCE_CALL 0x00000040
CONTROL_
CONSULTATION_CALL
CONSULTATION_CALL 0x00000080
CONTROL_DEFLECT_ CALL DEFLECT_CALL 0x00000100
CONTROL_HOLD_CALL HOLD_CALL 0x00000200
CONTROL_MAKE_CALL MAKE_CALL 0x00000400
CONTROL_MAKE_
PREDICTIVE_CALL
MAKE_PREDICTIVE_CALL 0x00000800
CONTROL_
RECONNECT_CALL
RECONNECT_CALL 0x00001000
CONTROL_RETRIEVE_
CALL
RETRIEVE_CALL 0x00002000
CONTROL_TRANSFER_
CALL
TRANSFER_CALL 0x00004000
CONTROL_QUERY_
DEVICE_INFO
QUERY_DEVICE_INFO 0x00008000
CONTROL_SNAPSHOT_CAL
L
SNAPSHOT_CALL 0x00010000
CONTROL_SNAPSHOT_DEVI
CE
SNAPSHOT_DEVICE 0x00020000
CONTROL_SEND_
DTMF_SIGNAL
SEND_DTMF_SIGNAL 0x00040000