Developer's Guide

5-131
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
MaxHeldCalls The maximum number of concurrent calls that can be
held at the device. Set to 0xFFFF if unknown or
unavailable.
USHORT 2
MaxDevicesIn
Conference
The maximum number of devices that may participate
in conference calls at the device. Set to 0xFFFF if
unknown or unavailable.
USHORT 2
MakeCallSetup A bitwise combination of Agent State Masks listed in
Table 6-5 in which a MAKE_CALL_REQ may be
initiated.
UINT 4
TransferConference
Setup
A bitwise combination of the Transfer Conference
Setup Masks listed in Table 5-122 that represent all of
the valid ways that the device may be set up for a
transfer or conference.
UINT 4
CallEventsSupported A bitwise combination of the Unsolicited Call Event
Message Masks that may be generated by calls at the
device.
UINT 4
CallControlSupported A bitwise combination of the Call Control Masks
listed in Table 5-123 that represent all of the valid call
control requests supported by the device.
UINT 4
OtherFeaturesSupported A bitwise combination of the Other Feature Masks
listed in Table 5-124 that represent the other features
supported by the device.
UINT 4
Floating Part
Field Name Value Data Type
Max.
Size
LineHandle This field identifies the “handle” that is used by the
Unified CCE for this teleset line. There may be more
than one LineHandle field in the message (see
NumLines).
USHORT 2
LineType The type of the teleset line in the preceding Line
Handle field (Table 6-14). There may be more than
one LineHandle field in the message (see NumLines).
This field always immediately follows the
corresponding LineHandle field.
USHORT 2
Maximum message size (including header): 132
Table 5-122 Transfer Conference Setup Masks
MaskName Description Value
CONF_SETUP_CONSULT_
SPECIFIC
ACD call and consultation call that was initiated with a
specific transfer or conference CallType.
0x00000001
CONF_SETUP_CONSULT_
ANY
ACD call and consultation call that was initiated with
any CallType.
0x00000002
CONF_SETUP_CONN_
HELD
Any connected call and any held call. 0x00000004
Table 5-121 QUERY_DEVICE_INFO_CONF Message Format (continued)