Developer's Guide

5-127
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
AlertRings The maximum amount of time that the
call’s destination will remain alerting,
specified as an approximate number of
rings. A zero value indicates to use the
peripheral default (typically 10 rings).
USHORT 2
CallOption One of the values from Table 6-23
specifying additional peripheral-specific
call options.
USHORT 2
FacilityType One of the values from Table 6-25
indicating the type of facility to be used.
USHORT 2
AnsweringMachine One of the values from Table 6-26
specifying the action to be taken if the
call is answered by an answering
machine.
USHORT 2
Priority Set this field to TRUE if the call should
receive priority handling.
BOOL 2
PostRoute When TRUE and a DialedNumber is
provided instead of a held call (single
step transfer), the Unified CCE
post-routing capabilities determine the
new call destination.
BOOL 2
NumNamed Variables The number of NamedVariable floating
fields present in the floating part of the
message.
USHORT 2
NumNamedArrays The number of NamedArray floating
fields present in the floating part of the
message.
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ActiveConnection DeviceID The device ID of the device associated
with the currently active connection.
STRING 64
HeldConnectionDevice ID
(optional)
The device ID of the device associated
with the held connection. Either a Held
ConnectionDeviceID or DialedNumber
is required.
STRING 64
AgentInstrument (optional) The agent’s ACD instrument number. STRING 64
DialedNumber (optional) The number to be dialed to effect a single
step transfer of the active call. Either a
HeldConnectionDeviceID or
DialedNumber is required.
STRING 40
UserToUserInfo (optional) The ISDN user-to-user information. UNSPEC 131
CallVariable1 (optional) Call-related variable data. STRING 41
…… ……
Table 5-118 TRANSFER_CALL_REQ Message Format (continued)