Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
The CTI Server sends the RECONNECT_CALL_CONF message, defined in Table 5-115, to confirm
receipt of the request.
RETRIEVE_CALL_REQ
Use this message to retrieve an existing held connection. The RETRIEVE_CALL_REQ message is
defined in Table 5-116.
The CTI Server sends the RETRIEVE_CALL_CONF message, defined in Table 5-117, to confirm
receipt of the request.
Table 5-115 RECONNECT_CALL_CONF Message Format
Field Name Value Data Type Byte Size
MessageHeader Standard message header. Message Type = 61. MHDR 8
InvokeID Set to the value of the InvokeID from the
corresponding request message.
UINT 4
Maximum message size (including header): 12
Table 5-116 RETRIEVE_CALL_REQ Message Format
Fixed Part
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 62. MHDR 8
InvokeID An ID for this request message, returned in the
corresponding confirm message.
UINT 4
PeripheralID The PeripheralID of the ACD where the call is
located.
UINT 4
HeldConnection CallID The Call ID value assigned to the held call by
the peripheral or Unified CCE.
UINT 4
HeldConnection
DeviceIDType
The type of device ID in the
HeldConnectionDeviceID floating field
(Table 6-13).
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
HeldConnection
DeviceID
The device ID of the device associated with the
held connection.
STRING 64
AgentInstrument
(optional)
The agent’s ACD instrument number. STRING 64
Maximum message size (including header): 154
Table 5-117 RETRIEVE_CALL_CONF Message Format
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 63. MHDR 8