Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
RECONNECT_CALL_REQ
Use this message to request the combined action of clearing an active call and then retrieving an existing
held call. The RECONNECT_CALL_REQ message is defined in Table 5-114.
Floating Part
Field Name Value Data Type
Max.
Size
NewConnectionDevice
ID
The device identifier of the device associated with
the connection.
STRING 64
Maximum message size (including header): 88
Table 5-113 MAKE_PREDICTIVE_CALL_CONF Message Format (continued)
Table 5-114 RECONNECT_CALL_REQ Message Format
Fixed Part
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType
= 60.
MHDR 8
InvokeID An ID for this request message,
returned in the corresponding confirm
message.
UINT 4
PeripheralID The PeripheralID of the ACD where the
calls are located.
UINT 4
ActiveConnectionCallID The Call ID value assigned to the
currently active call by the peripheral or
Unified CCE.
UINT 4
HeldConnectionCallID The Call ID value assigned to the held
call by the peripheral or Unified CCE.
UINT 4
ActiveConnectionDevice
IDType
The type of device ID in the
ActiveConnection DeviceID floating
field (Table 6-13).
USHORT 2
HeldConnectionDevice IDType The type of device ID in the
HeldConnectionDeviceID floating field
(Table 6-13).
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ActiveConnection DeviceID The device ID of the device associated
with the currently active connection.
STRING 64
HeldConnectionDevice ID The device ID of the device associated
with the held connection.
STRING 64
AgentInstrument (optional) The agent’s ACD instrument number. STRING 64
Maximum message size (including header): 226