Developer's Guide

5-122
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
AnsweringMachine One of the values from Table 6-26 specifying
the action to be taken if the call is answered
by an answering machine.
USHORT 2
Priority Set this field to TRUE if the call should
receive priority handling.
BOOL 2
AllocationState One of the values from Table 6-17 indicating
the destination connection state that should
cause the call to be connected to the
originating device.
USHORT 2
DestinationCountry One of the values from Table 6-29 specifying
the country of the destination of the call.
USHORT 2
AnswerDetectMode One of the values from Table 6-27 specifying
the mode of operation of the answering
machine detection equipment.
USHORT 2
AnswerDetectTime The time interval, in seconds, allotted for
answering machine detection. A zero value
indicates that the peripheral default should be
used.
USHORT 2
AnswerDetect Control1 A peripheral-specific value used to control
the operation of answering machine detection
equipment. Set this field to zero when not
used or not applicable.
ULONG 4
AnswerDetect Control2 A peripheral-specific value used to control
the operation of answering machine detection
equipment. Set this field to zero when not
used or not applicable.
ULONG 4
NumNamed Variables The number of NamedVariable floating fields
present in the floating part of the message.
USHORT 2
NumNamedArrays The number of NamedArray floating fields
present in the floating part of the message.
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
OriginatingDevice ID The ACD device (CCT, VDN, etc.) that will
originate the call.
STRING 64
DialedNumber The number to be dialed to establish the new
call.
STRING 40
UserToUserInfo (optional) The ISDN user-to-user information. UNSPEC 131
CallVariable1 (optional) Call-related variable data. STRING 41
…… ……
CallVariable10 (optional) Call-related variable data. STRING 41
CallWrapupData
(optional)
Call-related wrapup data. STRING 40
Table 5-112 MAKE_PREDICTIVE_CALL_REQ Message Format (continued)