Developer's Guide

5-121
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
MAKE_PREDICTIVE_CALL_REQ
Use this message to request the initiation of a call between a group of devices and a logical device on
behalf of a calling device (originating). The request creates a new call and establishes a connection with
the called device (terminating).
The MAKE_PREDICTIVE_CALL_REQ message is defined in Table 5-112.
NewConnection
DeviceIDType
The type of device ID in the NewConnection
Device ID floating field (Table 6-13).
USHORT 2
LineHandle This field identifies the teleset line used, if
known. Otherwise this field is set to 0xffff.
USHORT 2
LineType The type of the teleset line in the LineHandle
field (Table 6-14).
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
NewConnection DeviceID The device ID of the device associated with
the connection.
STRING 64
Maximum message size (including header): 88
Table 5-111 MAKE_CALL_CONF Message Format (continued)
Table 5-112 MAKE_PREDICTIVE_CALL_REQ Message Format
Fixed Part
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 58. MHDR 8
InvokeID An ID for this request message that will be
returned in the corresponding confirm
message.
UINT 4
PeripheralID The PeripheralID of the ACD where the
devices are located.
UINT 4
CallPlacementType One of the values from Table 6-21 specifying
how the call is to be placed.
USHORT 2
CallMannerType One of the values from Table 6-22 specifying
additional call processing options.
USHORT 2
AlertRings The maximum amount of time that the call’s
destination will remain alerting, specified as
an approximate number of rings. A zero value
indicates that the peripheral default (typically
10 rings) should be used.
USHORT 2
CallOption One of the values from Table 6-23 specifying
additional peripheral-specific call options.
USHORT 2
FacilityType One of the values from Table 6-25 indicating
the type of facility to be used.
USHORT 2