Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
DEFLECT_CALL_REQ
Use this message during a call forward operation, to take an alerting call from a known device and move
it to another device. The DEFLECT_CALL_REQ message is defined in Table 5-106.
The CTI Server sends the DEFLECT_CALL_CONF message, defined in Table 5-107, to confirm receipt
of the request.
Table 5-106 DEFLECT_CALL_REQ Message Format
Fixed Part
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 52. MHDR 8
InvokeID An ID for this request message, returned in the
corresponding confirm message.
UINT 4
PeripheralID The PeripheralID of the ACD where the call is
located.
UINT 4
ConnectionCallID The Call ID value assigned to the alerting call by
the peripheral or Unified CCE.
UINT 4
ConnectionDevice
IDType
The type of device ID in the ConnectionDeviceID
floating field (Table 6-13).
USHORT 2
CalledDevice Type The type of device ID in the Called DeviceID
floating field (Table 6-11).
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ConnectionDeviceID The device ID of the device associated with the
alerting connection.
STRING 64
CalledDeviceID The destination device address identifying
where the call is to be deflected.
STRING 64
AgentInstrument
(optional)
The agent’s ACD instrument number. STRING 64
Maximum message size (including header): 222
Table 5-107 DEFLECT_CALL_CONF Message Format
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 53. MHDR 8
InvokeID Set to the value of the InvokeID from the
corresponding request message.
UINT 4
Maximum message size (including header): 12