Developer's Guide

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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
The CTI Server sends the CONSULTATION_CALL_CONF message, defined in Table 5-105, to confirm
receipt of the request.
NamedArray
(optional)
Call-related variable data that has an array variable name
defined in the Unified CCE. There may be an arbitrary
number of Named Variable and NamedArray fields in the
message, subject to a combined total limit of 2000 bytes.
See Table 3-5 for the format of this field.
NAMEDA
RRAY
252
FacilityCode
(optional)
A trunk access code, split extension, or other data needed to
access the chosen facility.
STRING 40
Authorization
Code (optional)
An authorization code needed to access the resources
required to initiate the call.
STRING 40
AccountCode
(optional)
A cost-accounting or client number used by the peripheral
for charge-back purposes.
STRING 40
Maximum message size (including header): 2931
Table 5-104 CONSULTATION_CALL_REQ Message Format (continued)
Table 5-105 CONSULTATION_CALL_CONF Message Format
Fixed Part
Field Name Value Data Type Byte Size
MessageHeader Standard message header. MessageType = 51. MHDR 8
InvokeID Set to the value of the InvokeID from the
corresponding request message.
UINT 4
NewConnection CallID The Call ID value assigned to the resulting new
call by the peripheral or Unified CCE.
UINT 4
NewConnection
DeviceIDType
The type of device ID in the
NewConnectionDeviceID floating field
(Table 6-11).
USHORT 2
LineHandle This field identifies the teleset line used, if
known. Otherwise this field is set to 0xffff.
USHORT 2
LineType The type of the teleset line in the LineHandle
field (Table 6-14).
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
NewConnection
DeviceID
The device ID of the device associated with the
new call.
STRING 64
Maximum message size (including header): 88