Developer's Guide

5-115
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Control Service
AlertRings The maximum amount of time that the call’s destination will
remain alerting, specified as an approximate number of
rings. A zero value indicates that the peripheral default
(typically 10 rings) should be used.
USHORT 2
CallOption One of the values from Table 6-23 specifying additional
peripheral-specific call options.
USHORT 2
FacilityType One of the values from Table 6-25 indicating the type of
facility to be used.
USHORT 2
Answering
Machine
One of the values from Table 6-26 specifying the action to
be taken if the call is answered by an answering machine.
USHORT 2
Priority Set this field to TRUE if the consultation call should receive
priority handling.
BOOL 2
PostRoute When TRUE, the Unified CCE post-routing capabilities
determine the new call destination.
BOOL 2
NumNamed
Va ri a b l e s
The number of NamedVariable floating fields present in the
floating part of the message.
USHORT 2
NumNamed
Arrays
The number of NamedArray floating fields present in the
floating part of the message.
USHORT 2
Floating Part
Field Name Value Data Type
Max.
Size
ActiveConnection
DeviceID
The device ID of the device associated with the active
connection.
STRING 64
DialedNumber The number to be dialed to establish the new call. STRING 40
AgentInstrument
(optional)
The ACD instrument number of the instrument that should
initiate the new call. This field may be required for some
peripheral types.
STRING 64
UserToUserInfo
(optional)
The ISDN user-to-user information element that should be
used in place of the corresponding data from the active call.
UNSPEC 131
CallVariable1
(optional)
Call-related variable data that should be used in place of the
corresponding variable from the active call.
STRING 41
…… ……
CallVariable10
(optional)
Call-related variable data that should be used in place of the
corresponding variable from the active call.
STRING 41
CallWrapupData
(optional)
Call-related wrapup data that should be used in place of the
corresponding data from the active call.
STRING 40
NamedVariable
(optional)
Call-related variable data that has a variable name defined in
the Unified CCE. There may be an arbitrary number of
Named Variable and NamedArray fields in the message,
subject to a combined total limit of 2000 bytes. See
Table 3-4 for the format of this field.
NAMEDV
AR
251
Table 5-104 CONSULTATION_CALL_REQ Message Format (continued)